Last Updated: [Insert Date]

At Sitex Industrial, we aim to provide a seamless shopping experience with efficient delivery and a clear returns policy. Please review the following information regarding shipping, delivery timelines, and returns.

1. Delivery Information

1.1 Shipping Options & Timeframes

We offer a range of delivery options to meet your needs:

• Standard Delivery: Estimated delivery within [X] business days.

• Express Delivery: Estimated delivery within [X] business days.

• Same-Day Delivery: Available in select locations for orders placed before [Cutoff Time].

Delivery timeframes may vary based on product availability, location, and external factors such as weather conditions or courier delays.

1.2 Shipping Costs

Shipping charges depend on the order value, weight, and delivery location. The exact cost will be displayed at checkout before you complete your purchase.

1.3 International Shipping

We offer international shipping to select destinations. Additional duties, taxes, or customs charges may apply and are the responsibility of the recipient.

1.4 Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor its progress.

2. Returns & Refunds

2.1 Return Policy

We accept returns for eligible items within [X] days of delivery. Items must be:
✅ Unused and in their original packaging
✅ Free from damage, wear, or alterations
✅ Accompanied by proof of purchase

Exceptions: Custom-made, clearance, or special-order items may not be eligible for return.

2.2 How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Email Address] or [Phone Number] to request a return authorisation.

2. Package the item securely and include a copy of your receipt.

3. Ship the item to our returns address provided by our support team.

2.3 Refund Processing

Refunds are processed within [X] business days after we receive and inspect the returned item. The refund will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to a fault on our part.

2.4 Exchanges

If you need to exchange an item, please contact us, and we will assist you in processing a replacement.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, notify us within [X] days of delivery. We will arrange for a replacement or refund at no additional cost.

4. Contact Us

If you have any questions regarding delivery or returns, feel free to reach out with the methods provided on the Website.